IT Support Contracts Dublin Ireland

IT support contracts for SME's

Globalnet provide essential support services for SME organisations in Ireland.
We take a proactive approach to IT support ensuring your IT systems are available as much as your business demands.

Our SME support packages include the following key components

1.    Critical hardware support
Critical hardware devices are the core components of your IT systems such as servers, networks, firewalls etc. With emergency level response times, our support packages include the engineering time to rebuild your critical systems in the event of hardware failure. We also provide standby hardware while your own goes for repair or replacement.

2.    Remote Proactive Monitoring
Remote proactive monitoring is an essential service for any IT system. Our systems will monitor your IT systems 24/7 reporting any detected issues to our experienced support team.  Using sophisticated reporting tools and alerting mechanisms problems are often identified before they actually occur. With this proactive approach to IT action can be taken to correct the problem in a controlled manner resulting in minimum impact to your business.

3.    Support Desk Service
Support Desk is life line for day to day support issues for your organization.Your staff can initiate a support request via email, web portal or telephone for technical assistance. Support desk is an invaluable service it allows our engineers to remote connect to your systems and resolve issues.

4.    N on Critical Hardware Support
Non critical hardware support includes the support of essential PC’s and laptops.

5.    24 / 7 system reporting via your dedicated online portal
Access your entire account details online 24/7 via you customer services portal.You can track support ticket progress including engineers resolution notes. Provides you with full activity reporting for your entire organisation.

6.    Dedicated account manager giving you free advice that will help your business grow.
We believe in a long term relationship with our customers and offer free technological advice that will help your business grow.

Please contact us to learn more about our support services for SME’s, our experts will help you understand t he benefits it will bring to your business.

Support contacts subject to terms and conditions.