Co-Managed IT Support

Co Managed IT Support Services for organisations that work with your internal IT resources.

IT managers are often required to reduce headcount or implement projects without impacting the service the provide to their organisation.

Co-Managed IT support  from Globalnet can help you to minimise costs while maintaining a high level of service.

Co-Managed IT Services enables you to

• Strengthen your existing support mechanism
• Expand operations and implement projects without adding headcount
• Reduce costs by consolidating outsourced IT services
• Strategically outsource specific IT functions to enhance internal productivity
• Focus on core, mission-critical functions in-house
• Deal with the loss of an employee or cut backs
• Provide additional services to remote offices and employees

How does it work?

We provide you with an Internal IT service desk solution to manage your internal IT support requests.
Your IT support desk solution links with the software we use in-house to run our own IT services business. This linkage is unique and gives you the ability to seamlessly outsource any of your IT issues any time you need to supplement your internal resources.

N.B - If you already have your own helpdesk software we can provide you with a simplified solution that will facilitate our co-managed IT support service.

Depending on your requirements your support staff can pass some or all of the support requires directly to our support engineers for resolution.
For example you may need additional support resources during holidays, project work, unplanned leave or perhaps due to an already reduced headcount. Preset workflow rules (ticket idle time etc) can automatically pass the support requests to our engineers.

Budget approval
Our co-managed IT support service is the perfect solution if you don’t have the budget for a standby or temporary support staff.
As the service is an “On Tap Support” service you can use as much or as little as required so you control the costs.

For a quotation, or to learn more about implementing our co-managed IT support service please contact us on 01 6218633 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it